A: All orders are shipped within 1-2 days. For U.S. orders, delivery usually takes 3-7 days.
Q: Where is my order?
A: You can track your order using the tracking number sent to you via email.
Q: What is my tracking number?
A: Your tracking number is essential for tracking your order. It's sent to your email and becomes available 2-3 days after placing your order. If you don't receive your tracking number within 3 days of placing your order, please reach out to us at support.
Q: I've lost my tracking number. What can I do?
A: No worries! Simply contact us at Kidist@ameleworks.com with your full name and mailing address, and we'll resend your confirmation number.
Q: How can I make changes to my order?
A: If you need to make changes to your order, please contact us within 12 hours of placing it. We can help update your delivery details, name, email, and phone number.
Q: How can I cancel my order?
A: You can cancel your order within 12 hours of placing it. Once the order has been shipped, unfortunately, we can't cancel it.
Q: What is your return policy?
A: For details about returns and refunds, please refer to our Return and Refund Policy.
Q: Who do I contact if there's something wrong with my order?
A: If you encounter any issues with your purchase, don't hesitate to let us know! Describe the problem and include any available photos, then send them to Kidist@ameleworks.com.
Still have questions? Feel free to reach out to us, and we'll get back to you within 24 hours!
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